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Many managers and team members find it incredibly easy to 'fire off' that email, and by doing so get that item off their to-do list and on to someone else's. Fine, but do you overuse email, especially in situations where email is not the ideal medium?
If only 7 percent of what we say is conveyed through words -- tone and visual cues make up the other 93 percent - how does email fare?
This video from our partner BNET, titled Why Email Starts Fights, provides a simple yet effective solution which you can apply immediately...but beware, it will mean forming new email habits!
About Brian Ward
Brian Ward is a Principal in Affinity Consulting, a consulting and training practice based in Edmonton, Alberta, Canada. He is the author of Lead People...Manage Things. He works with all levels of leaders and teams as a leadership coach, facilitator, trainer and consultant.
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