From Excellence 2.0

Team Communications
Are You Overusing Email?
By Brian Ward
Sep 22, 2009 - 8:17:16 PM

Many managers and team members find it incredibly easy to 'fire off' that email, and by doing so get that item off their to-do list and on to someone else's. Fine, but do you overuse email, especially in situations where email is not the ideal medium?

If only 7 percent of what we say is conveyed through words -- tone and visual cues make up the other 93 percent - how does email fare?

This video from our partner BNET, titled Why Email Starts Fights, provides a simple yet effective solution which you can apply immediately...but beware, it will mean forming new email habits!



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